Appliance repair in Sawston

Yes. Sawston is inside our standard coverage area and we work across CB22. Just off the A1301 with the M11 junction at Duxford a couple of miles south, so Sawston sits on the direct route between Cambridge and Saffron Walden and is easily reached from both. We offer same-day call-outs where a slot is free, and next-day as standard.

Same day or next day in most cases. If you call before midday we can usually reach Sawston the same day; book after that and it's normally the following working day. Emergency slots are held back each morning for no-cooling fridge freezers and leaking machines.

We charge one call-out from £90, which covers the visit, the diagnosis and the labour. Parts are the only extra, and we quote those for your approval before fitting anything. The rate is the same everywhere we cover — there is no travel surcharge for Sawston.

Yes, and it's the biggest single cause of early appliance failure here. Very hard — supplied from Cambridge Water's Z3 Cambridge Rural zone, measured at 294 mg/l calcium carbonate (20.6 Clark degrees) from chalk boreholes. That scale coats heating elements in washing machines and dishwashers, which makes them work harder and eventually fail. Descaling every couple of months genuinely extends the life of a machine in Sawston.

Yes, freestanding and integrated. An integrated machine is £10 on top of the standard £90 call-out, because it has to come out of the run of units before it can be diagnosed — integrated ovens are the exception and stay at £90. The stock is unusually varied for a village: older cottages and Victorian terraces built for mill and tannery workers along the High Street and Mill Lane, substantial inter-war and post-war estate housing, and newer development on redeveloped industrial sites. Integrated machines take longer to access and sometimes need a decor door or plinth removing, but we don't charge extra for that.

No. We're a domestic appliance company only. We don't work on laundrette equipment, catering ovens, commercial dishwashers or coin-operated machines.

Alcoves either side of a chimney breast are where fridge-freezers end up in the Victorian terraces, and a tall machine in a shallow alcove has almost no room behind it for the condenser to shed heat. The compressor runs longer than designed, the start relay eventually fails and the appliance goes silent. Dust settling on a static condenser makes matters worse. In the new flats the appliance is an integrated column in a sealed housing, where blocked plinth ventilation produces the same overheating by another route, and a decor door pulling on the hinges leaves the freezer drawer icing and the fridge drain blocked. Loss of cooling is treated as urgent because the contents are on a clock, so those jobs go to the front of the queue where a slot exists.

On-street parking along the High Street and Mill Lane is tight and the road is busier than a village road should be, carrying traffic between the A1301 and the trading estates. Terraced frontages open straight onto the pavement, halls are narrow, and there is usually a turn into a small rear kitchen that means taking a machine through on its side. The mill-site flats have allocated parking, secure entry and lifts in some blocks, which is easier in some ways and slower in others once fobs and door codes are involved. Dales Manor traffic peaks sharply at either end of the working day. None of it changes what you pay — access difficulty is never a surcharge.

6 months on parts and labour, in writing, on every job. If the same fault comes back inside that period we return and put it right at no further charge. That applies everywhere we work, Sawston included.