6 months guarantee on parts and labour

Every repair we carry out is guaranteed for 6 months on both parts and labour, from the date the work is completed. That is deliberately longer than the 6 months much of the trade offers, and it avoids the common trick of guaranteeing the part for a year while covering the workmanship for only a few weeks. If the component we fitted fails, or the original fault reappears within those six months, we come back, re-diagnose and put it right with no call-out fee, no labour charge and no argument about which half of the job it falls under. Claiming is straightforward. Call 07849 033758 or email info@appliancekings.co.uk with your invoice number and a short description of what the appliance is doing, and we will book you in as a priority. Keep the invoice we email you, since it is the simplest record of the repair date and the part fitted. The guarantee covers our work, not the whole machine, so a genuinely new and unrelated fault elsewhere in the appliance is a separate job, as is accidental damage, misuse, limescale damage caused by no descaling at all, or the consequences of someone else working on the appliance after us. We will always tell you honestly which side of that line a fault falls on.

What the guarantee covers

• The specific part we supplied and fitted, for 6 months from the repair date
• The labour involved in fitting it, for the same 6 months
• Return attendance to investigate a recurrence, with no call-out fee
• Re-diagnosis of the original fault at no charge
• Replacement of a guaranteed part that fails within the period
• Workmanship on installations we have carried out
• Priority booking for any guarantee visit

What it doesn't cover

• New, unrelated faults elsewhere in the appliance, which are quoted as separate jobs
• Accidental damage, misuse, overloading or foreign objects in the pump or drum
• Limescale damage where recommended descaling has not been carried out
• Faults arising after another party has worked on or dismantled the appliance
• Cosmetic wear such as scratches, marked enamel or discoloured seals
• Damage from power surges, flooding, pests or failed DIY repairs

How to claim

Call 07849 033758 or WhatsApp us with the date of the original visit. We'll book a return visit as a priority, at no charge, and put the same fault right.